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OBC Affairs

Standard Operating procedures (SOP)

Standard Operating Procedure (SOP) for Receiving the Complaint/Grievance:


  • Office of the OBC Affairs accept complaints via email, written application, & in person.

  • After receiving the complaint/grievance, it is officially recorded in the specified register with a unique receipt number with date.

  • This unique complaint number is shared with the student or staff for further correspondence/communication.



Standard Operating Procedure (SOP) for Handling the Complaint/Grievance:


  • The received complaint/grievance is communicated to the competent authority.

  • The competent authority constitutes the committee as per the grievance.

  • The constituted committee shall investigate the case directed.

  • A suitable hearing will be given to the concerned by the committee.

  • After considering all parameters, the committee submits its report to the competent authority.

  • As per the directions from the competent authority, the actions may be taken to resolve the issues.

  • The concerned shall be informed about the action taken.

  • If any complaint/grievance is found invalid, the complainant and the person against whom the complaint is made will be informed accordingly.