IT - Help Desk of Prof. M. N. Faruqui Computer Centre is a technology adoption support facility for Campus Users of AMU, it facilitates answering of technical queries and also offers Remote Support related to central IT Services of University for all registered Users.
All registered users may log their complaint (strictly for those services which are being mentioned in IT Service Catalogue of Computer Centre) at IT-Helpdesk and acquire Support Ticket Number, using any of the following options:
Monday - Thursday
8.00 AM - 4.00 PM
Intercom # 3660
Email ID: firstname.lastname@example.org (24 x 7)
8.00AM - 12.00 Noon
For support incidents registered through e-mail, Incident ticket number(s), would be sent back by e-mail on the next-business day, during working-hours of the University.NOTE: Support ticket number(s) acquired from IT-Helpdesk, should be retained by the complainant, for any future reference / follow-ups / escalations related to pending complaints (if any).