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प्रो। एम। एन। फ़ारूक़ी कंप्यूटर सेंटर

हॉल के लिए वाई-फाई सेवा समन्वयक


WIRELESS (WI-FI) & INTERNET SERVICES

Wi-Fi Coordinator-1Wi-Fi Coordinator-2Wi-Fi Coordinator-3Wi-Fi Coordinator-4

Mr. Zakir Ali

Email Id: 
zali.cc@amu.ac.in

Contact Number: 3660

  • Abdullah Hall
  • Begum Sultan Jahan Hall
  • Sarojni Naidu Hall
  • Indira Gandhi Hall
  • Bibi Fatima Hall
  • Begum Azeezun Nisa Hall

Mr. P. A. Zia
Email Id: pazia.cc@amu.ac.in
Contact Number: 3660

  • Dr. B.R. Ambedkar Hall
  • Viqarul Mulk Hall
  • Mohammad Habib Hall
  • Sir Shah Sulaiman Hall
  • AIBH 

Mr. Salman Habeeb

Email Id:
salman.cc@amu.ac.in

Contact Number: 3660

  • Aftab Hall
  • Sir Syed Hall (South)
  • Sir Syed Hall (North)
  • Sir Ziauddin Hall
  • N.R.S.C. Hall 
Mr. Tabish A Khan

Email Id: takhan.cc@amu.ac.in

Contact Number: 3660

  • Hadi Hasan Hall
  • Ross Masood Hall
  • Mohsinul Mulk Hall
  • Nadeem Tarin Hall


WIRED INTERNET SERVICES

L1-TeamL2-TeamL3-TeamL4-TeamService Coordinator
On-Duty Shift In-Charge 
Contact Number: 3660
Mr. Masood Afaq
Email Id: alijohar40@gmail.com 
Contact Number: 3660
Mr. Salman Habeeb
Email Id: salman.cc@amu.ac.in
Contact Number: 3660
Mr. Tabish A Khan
Email Id: takhan.cc@amu.ac.in
Contact Number: 3660/3654
Mr. Mohd. Saleem Ali
Email Id: saleem.cc@amu.ac.in
Contact Number: 3657


UNIVERSITY EMAIL SERVICES

L1-TeamL2-TeamL3-TeamL4-TeamService Coordinator
On-Duty Shift In-Charge


Contact Number: 3660
Mr. Mohd. Atif Kaleem
Email Id: emailadmin@amu.ac.in
Contact Number: 3663
Mr. Hasin Ahmad Khan
Email Id: hakhan.cc@amu.ac.in
Contact Number: 3681
Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655
Mr. Mohd. Saleem Ali
Email Id: saleem.cc@amu.ac.in
Contact Number: 3657


WEBSITE SUPPORT SERVICES

L1-TeamL2-TeamL3-TeamL4-TeamService Coordinator
On-Duty Shift In-Charge
Contact Number: 3660
Mr. Ahmed. S. Qutbi
Email Id: asqutbi.cc@amu.ac.in
Contact Number: 3659
Mr. Shariq Zaheer
Email Id: szaheer.cc@amu.ac.in
Contact Number: 3681
Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655
Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655


DESKTOP/LAPTOP RELATED IT-SERVICES

L1-TeamL2-TeamL3-TeamL4-TeamService Co-ordinator
Mr. Mohd. Shoyed Iqbal
Email Id:

msiqbal.cc@amu.ac.in

Contact Number: 3660
Mr. Hasin Ahmad Khan
Email Id: hakhan.cc@amu.ac.in
Contact Number: 3659
Supplier ConcernedOEM ConcernedChairperson/HoD Concerned


SOFTWARE SUPPORT SERVICES

L1-TeamL2-TeamL3-TeamL4-TeamService Co-ordinator
On-Duty Shift In-Charge
 Contact Number: 3660
Mr. Mohd. Arif Ilyas 
Email Id: trainee2@myamu.ac.in
Contact Number: 3659
Mr. Tabish A Khan
Email Id: takhan.cc@amu.ac.in
Contact Number: 3681
Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number: 3655
Mr. Sudhir Bansal
Email Id: sudhir.cc@amu.ac.in
Contact Number: 3658


TECHNOLOGY CONSULTANCY SERVICES

L1-TeamL2-TeamL3-TeamL4-TeamService Co-ordinator
Mr. Khan Aaftab
Email Id: trainee1.cc@amu.ac.in
Contact Number: 3660
Mr. Hasin Ahmad Khan
Email Id: hakhan.cc@amu.ac.in
Contact Number: 3681
Mr. Mohd. Atif Kaleem
Email Id: atifkhan.cc@amu.ac.in
Contact Number: 3663
Mr. Malik H Hashmi
Email Id: malkhashmi.cc@amu.ac.in
Contact Number: 3655
Mr. Sudhir Bansal
Email Id: sudhir.cc@amu.ac.in
Contact Number: 3658

SAMARTH SUPPORT SERVICES

Central Samarth Team, IIC UDSC, New Delhi

Email Id: projectsamarth@iic.ac.in 

Contact No: 011-24116753

L1-TeamL2-TeamL3-TeamL4-TeamService Co-ordinator

On-Duty Shift In-Charge

Contact Number: 3660

Mr. Mohd. Atif Kaleem 

Email Id:

atifkhan.cc@amu.ac.in

Contact Number: 3681

Mr. 
S M Aslahuddin Ahmad

Email Id:
smaahmad.cc@amu.ac.in

Contact Number: 3681

Mr. Faraz Ahmad

Email Id: 

fahmad.cc@amu.ac.in

Contact Number: 3681

Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number :3655




IT Service Management (ITSM)-Workflow of PMNFCC, AMU
L1-TeamSingle Point of Contact (SPoC) for registering incident tickets for seeking support/guidance related to University IT Services as per service catalogue of PMNFCC.
L2-TeamSupport tickets that cannot be resolved by L1 team will be handled by L2 team, When the ticket reaches to L2 level of IT Service Management (ITSM)-Workflow.
L3-TeamSupport tickets that cannot be resolved by L2 team will be handled by L3 team, When the ticket reaches to L3 level of IT Service Management (ITSM)-Workflow.
L4-TeamSupport tickets that cannot be resolved by L3 team will be handled by L4 team, When the ticket reaches to L4 level of IT Service Management (ITSM)-Workflow.
Service Co-ordinatorAll escalations pertaining to existing IT services and assessments/evaluations of feedbacks/suggestions/requests of registered users pertaining to IT services enhancements will be handled by the IT Service Coordinator concerned.