प्रो। एम। एन। फ़ारूक़ी कंप्यूटर सेंटर

DEPARTMENT.HOME Centres प्रो। एम। एन। फ़ारूक़ी कंप्यूटर सेंटर हॉल के लिए वाई-फाई सेवा समन्वयक

प्रो। एम। एन। फ़ारूक़ी कंप्यूटर सेंटर

हॉल के लिए वाई-फाई सेवा समन्वयक

WIRELESS (WI-FI) & INTERNET SERVICES

Wi-Fi Coordinator-1	Wi-Fi Coordinator-2	Wi-Fi Coordinator-3	Wi-Fi Coordinator-4
Mr. Zakir Ali Email Id: zali.cc@amu.ac.in Contact Number: 3660 Abdullah Hall Begum Sultan Jahan Hall Sarojni Naidu Hall Indira Gandhi Hall Bibi Fatima Hall Begum Azeezun Nisa Hall	Mr. P. A. Zia Email Id: pazia.cc@amu.ac.in Contact Number: 3660 Dr. B.R. Ambedkar Hall Viqarul Mulk Hall Mohammad Habib Hall Sir Shah Sulaiman Hall AIBH	Mr. Salman Habeeb Email Id: salman.cc@amu.ac.in Contact Number: 3660 Aftab Hall Sir Syed Hall (South) Sir Syed Hall (North) Sir Ziauddin Hall N.R.S.C. Hall	Mr. Tabish A Khan Email Id: takhan.cc@amu.ac.in Contact Number: 3660 Hadi Hasan Hall Ross Masood Hall Mohsinul Mulk Hall Nadeem Tarin Hall

Wi-Fi Coordinator-1

Wi-Fi Coordinator-2

Wi-Fi Coordinator-3

Wi-Fi Coordinator-4

Mr. Zakir Ali

Email Id:

zali.cc@amu.ac.in

Contact Number: 3660

Abdullah Hall
Begum Sultan Jahan Hall
Sarojni Naidu Hall
Indira Gandhi Hall
Bibi Fatima Hall
Begum Azeezun Nisa Hall

Mr. P. A. Zia
Email Id: pazia.cc@amu.ac.in
Contact Number: 3660

Dr. B.R. Ambedkar Hall
Viqarul Mulk Hall
Mohammad Habib Hall
Sir Shah Sulaiman Hall
AIBH

Mr. Salman Habeeb

Email Id:

salman.cc@amu.ac.in

Contact Number: 3660

Aftab Hall
Sir Syed Hall (South)
Sir Syed Hall (North)
Sir Ziauddin Hall
N.R.S.C. Hall

Mr. Tabish A Khan

Email Id: takhan.cc@amu.ac.in

Contact Number: 3660

Hadi Hasan Hall
Ross Masood Hall
Mohsinul Mulk Hall
Nadeem Tarin Hall

WIRED INTERNET SERVICES

L1-Team	L2-Team	L3-Team	L4-Team	Service Coordinator
On-Duty Shift In-Charge Contact Number: 3660	Mr. Masood Afaq Email Id: alijohar40@gmail.com Contact Number: 3660	Mr. Salman Habeeb Email Id: salman.cc@amu.ac.in Contact Number: 3660	Mr. Tabish A Khan Email Id: takhan.cc@amu.ac.in Contact Number: 3660/3654	Mr. Mohd. Saleem Ali Email Id: saleem.cc@amu.ac.in Contact Number: 3657

UNIVERSITY EMAIL SERVICES

L1-Team	L2-Team	L3-Team	L4-Team	Service Coordinator
On-Duty Shift In-Charge Contact Number: 3660	Mr. Mohd. Atif Kaleem Email Id: emailadmin@amu.ac.in Contact Number: 3663	Mr. Hasin Ahmad Khan Email Id: hakhan.cc@amu.ac.in Contact Number: 3681	Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655	Mr. Mohd. Saleem Ali Email Id: saleem.cc@amu.ac.in Contact Number: 3657

WEBSITE SUPPORT SERVICES

L1-Team	L2-Team	L3-Team	L4-Team	Service Coordinator
On-Duty Shift In-Charge Contact Number: 3660	Mr. Ahmed. S. Qutbi Email Id: asqutbi.cc@amu.ac.in Contact Number: 3659	Mr. Shariq Zaheer Email Id: szaheer.cc@amu.ac.in Contact Number: 3681	Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655	Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655

DESKTOP/LAPTOP RELATED IT-SERVICES

L1-Team	L2-Team	L3-Team	L4-Team	Service Co-ordinator
Mr. Mohd. Shoyed Iqbal Email Id: msiqbal.cc@amu.ac.in Contact Number: 3660	Mr. Hasin Ahmad Khan Email Id: hakhan.cc@amu.ac.in Contact Number: 3659	Supplier Concerned	OEM Concerned	Chairperson/HoD Concerned

SOFTWARE SUPPORT SERVICES

L1-Team	L2-Team	L3-Team	L4-Team	Service Co-ordinator
On-Duty Shift In-Charge Contact Number: 3660	Mr. Mohd. Arif Ilyas Email Id: trainee2@myamu.ac.in Contact Number: 3659	Mr. Tabish A Khan Email Id: takhan.cc@amu.ac.in Contact Number: 3681	Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number: 3655	Mr. Sudhir Bansal Email Id: sudhir.cc@amu.ac.in Contact Number: 3658

TECHNOLOGY CONSULTANCY SERVICES

L1-Team	L2-Team	L3-Team	L4-Team	Service Co-ordinator
Mr. Khan Aaftab Email Id: trainee1.cc@amu.ac.in Contact Number: 3660	Mr. Hasin Ahmad Khan Email Id: hakhan.cc@amu.ac.in Contact Number: 3681	Mr. Mohd. Atif Kaleem Email Id: atifkhan.cc@amu.ac.in Contact Number: 3663	Mr. Malik H Hashmi Email Id: malkhashmi.cc@amu.ac.in Contact Number: 3655	Mr. Sudhir Bansal Email Id: sudhir.cc@amu.ac.in Contact Number: 3658

SAMARTH SUPPORT SERVICES

Central Samarth Team, IIC UDSC, New Delhi

Email Id: projectsamarth@iic.ac.in

Contact No: 011-24116753

L1-Team	L2-Team	L3-Team	L4-Team	Service Co-ordinator
On-Duty Shift In-Charge Contact Number: 3660	Mr. Mohd. Atif Kaleem Email Id: atifkhan.cc@amu.ac.in Contact Number: 3681	Mr. S M Aslahuddin Ahmad Email Id: smaahmad.cc@amu.ac.in Contact Number: 3681	Mr. Faraz Ahmad Email Id: fahmad.cc@amu.ac.in Contact Number: 3681	Mr. Malik Hayat Hashmi Email Id: malikhashmi.cc@amu.ac.in Contact Number :3655

L1-Team

L2-Team

L3-Team

L4-Team

Service Co-ordinator

On-Duty Shift In-Charge

Contact Number: 3660

Mr. Mohd. Atif Kaleem

Email Id:

atifkhan.cc@amu.ac.in

Contact Number: 3681

Mr.

S M Aslahuddin Ahmad

Email Id:

smaahmad.cc@amu.ac.in

Contact Number: 3681

Mr. Faraz Ahmad

Email Id:

fahmad.cc@amu.ac.in

Contact Number: 3681

Mr. Malik Hayat Hashmi
Email Id: malikhashmi.cc@amu.ac.in
Contact Number :3655

IT Service Management (ITSM)-Workflow of PMNFCC, AMU
L1-Team	Single Point of Contact (SPoC) for registering incident tickets for seeking support/guidance related to University IT Services as per service catalogue of PMNFCC.
L2-Team	Support tickets that cannot be resolved by L1 team will be handled by L2 team, When the ticket reaches to L2 level of IT Service Management (ITSM)-Workflow.
L3-Team	Support tickets that cannot be resolved by L2 team will be handled by L3 team, When the ticket reaches to L3 level of IT Service Management (ITSM)-Workflow.
L4-Team	Support tickets that cannot be resolved by L3 team will be handled by L4 team, When the ticket reaches to L4 level of IT Service Management (ITSM)-Workflow.
Service Co-ordinator	All escalations pertaining to existing IT services and assessments/evaluations of feedbacks/suggestions/requests of registered users pertaining to IT services enhancements will be handled by the IT Service Coordinator concerned.