6 YR EXPERIENCE HVAC SERVICE

4/1235, Sir Syed Nagar,

Aligarh-202002, UP

Contact No: +91-8267808580

Seeking a challenging job in a competitive environment, where I can exhibit my hard work, apply innovative ideas and prove my capability of delivering better results with same inputs. In the process, give significant contribution in a dynamic and growing Organization.

§  Skill Set:                                                                                                                    Taking care of after sales of AC units (VRF, Cold storages, Ducted/Pkg/split systems, Precision Control AC, chillers, Window/Split etc.) in a state. Managing all dealers’ technically, customer relationship and Business generation wise.   

§  Role and Responsibility:                                                                                                  Monitor & Support business partners as per company guide line, to improve customer experience and ensuring system implementation.

1.    Customer satisfaction,

2.    Training and motivating channel partners and their employees

3.    Technical expert VRF, PCPA, CPs.

4.    AMC generation/retention and collection,

5.    Dealer Evaluation and improvements,

6.    Warranty/AMC claims and bills validation,

7.    Daily review of complaints (response & turnaround time),

8.    Preventive services,

9. Technical support,

10. Channel partner/customer relationships,

11. Safety & quality

12. Handling Cooperate customers,

13. Reporting to Regional Head.

Area Manager in Hitachi Home and Life Solution (I) Ltd. Responsible for complete management of service business for UP region, from Business generation to customer satisfaction and all activities necessary to achieve it through Dealer network.

Worked as Senior Executive in Blue Star Ltd for 2.6 years. Providing services to all UP customers through channel partners, Product handled VRF, Small chillers, Pkg/Split ductable, Precision Control AC, and window/split. In addition was a part of product development team of BVRF in market, Acted as interface between factory R&D and field for product modification its effect and observations. Small Project’s execution at existing customer.

Through College placement, recruited by VOLTAS LIMITED (A TATA Enterprise). Worked for 2.4 years at Hyderabad location. Worked in Electro Mechanical & Refrigeration Business Group (EM&RBG) – VOLTAS Ltd as Customer Care Engineer. Managing all Dealers in Andhra Pradesh of product sales group (products included VRF, small central plants, pkg/split ductable units, window/split etc).

·       B.Tech (mech) from Aligarh Muslim University (A.M.U.) with the C.P.I. of  6.5 (on 10 point scale) 65%

• 12^th from A.M.U.  In 2001 with a percentage of 64.0 %

§  10^TH from A.M.U. in 1999 with a percentage of 75.0%

§  Operating systems Microsoft office tools windows XP, 98, 2000,

§  Internet.

·         One month Summer Vocational Training in B.H.E.L. (haridwar).

·         CORDINATOR college fest (managed all the activities including sports, cultural and literary of grand college annual function)

·         Mr. College Personality for two continuous years.

I Hammad Ahmed Khan s/o Mr. Farhat Ahmad Khan declare that all the information given in this resume is true to the best of my knowledge.